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Reviews of Best Buy

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  Nicole Nicole Added 2017-10-14

  ★ ☆ ☆ ☆ ☆
  Ordered my son a Nintendo Switch for Christmas online - I received two at my door and checked my credit card info - they charged me twice so they sent through two different orders! I checked my emails and the order number to find two seperate order numbers- One which I obviously placed and one a whole hour later I called and the first person I spoke to assured me that having two charges on the credit card is totally normal and in a few days it will even out but only the amount paid should actually be charged. so I call back since I was charged over $1000 for 2 Nintendo switch bundles only one that I ordered which is obviously a lot of money!
  I waited on hold for a total of 40 minutes to be told the best they can do is give me a 10% discount on my next order and that I have to go into a Best Buy store to return the extra that they sent me - when I asked to speak to a supervisor I got shot down and told I'd have to hold while the person helping me spoke to him. I waited on hold for another 20 minutes for him to return and hang up on me ! He never tried calling me back or even making note of our conversation for another employee to see what we discussed. 1) if I wanted to go to a store why would I have ordered online to begin with 2) I know one other person who was double charged by Best Buy recently- which makes me wonder how many people they're doing this to that don't catch on! 3) if their extra charge puts me over my limit I will be owing a overdraft penalty out of pocket so now I am spending money on gas to return and item I didn't order and paying overage fees for a transaction I didn't approve.
  Now after he hung up on me after waiting on hold for an hour I call back yet again only to be told by the worker the best she can do is give me 10% off my next order - I informed her that I would no longer be shopping with bestbuy and she said all she can do now is put in a ticket for this to go further.
  
  This is fraudulent ! I am not pleased. I wish I knew who to call and speak to next!

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